Repairs & after-sales service
The right contact after purchase.
On the receipt or drop-off slip.
A QR given to a customer can open drop-off instructions or prepare a message to after-sales support. Keep shared instructions separate from information about an individual case.
Fictional example
Repairs & after-sales service
https://example.org/usages/reparation-sav/Your turn
A well-prepared project.
Publish instructions that apply to everyone
Explain where to drop off the product, what to bring and how to contact the workshop. Use a service page without customer names, private serial numbers or fault details in the address. Individual case tracking belongs in a service with appropriate access controls.
Create a webpage QRPrepare a conversation without exposing the case
Use the business WhatsApp number intended for enquiries and a neutral opening message. Customers can add their reference in the conversation if they wish. The QR prepares the message, and users choose whether to send it in their app.
Prepare the WhatsApp QR
The final details
Before sharing the display.
A QR code decoded on screen is a first check. Also verify the destination and the material actually used.
- State support hours and an alternative contact method.
- Check the recipient number and prepared text before printing receipts.
- Avoid messages promising an unconfirmed deadline or service acceptance.
Good to know
Before getting started.
Does scanning confirm a repair request?
No. Opening a page or preparing a message does not confirm service acceptance. Confirmation must come from your support team.
Sources
See our checks and their limits.